Frequently Asked Question
Product & Material

Is OLIVEN jewellery made with real silver?
Yes. All OLIVEN pieces are made using 925 sterling silver.

Are OLIVEN pieces hallmarked?
Yes. Every OLIVEN piece is made using authentic 925 sterling silver and includes a 925 hallmark wherever applicable.

Can I wear OLIVEN jewellery every day?
Yes. Our pieces are designed for comfortable everyday wear — light, easy to style, and made to feel natural throughout the day.
For longer-lasting shine, remove it before showering, swimming, or workouts, and avoid direct contact with perfumes, lotions, and water.

Is the jewellery suitable for sensitive skin?
Our jewellery is skin-friendly, making it suitable for most skin types.

Will silver tarnish over time?
925 sterling silver may naturally evolve over time due to air, moisture, and regular use. This is normal and can be maintained easily with simple care.

Do anklets, chains and bracelets come with adjustable sizing?
Many of our anklets, bracelets, kada and chains include adjustable extensions for a more comfortable and flexible fit. Product specifications will mention sizing details wherever applicable.

Styling & Gifting

Is OLIVEN suitable for college, office, or daily wear?
Yes. OLIVEN is designed for everyday styling — whether it’s college, work, casual outings, office wear, formal wear, dinners, or everyday dressing.

Is OLIVEN jewellery affordable?
We aim to keep our pieces thoughtfully priced while maintaining quality materials and refined finishing.

Do you have couple rings and gifting options?
Yes. We offer couple rings along with pieces often chosen for birthdays, anniversaries, Women’s Day, Valentine’s Day, graduation gifts, friendship gifting, festive gifting, office gifting, and everyday surprise gifting.

Does the jewellery come in gift-ready packaging?
Yes. Every OLIVEN piece is packed in clean, minimal packaging designed to feel thoughtful from the moment it arrives.

Care & Storage

How should I store my jewellery?
Store your jewellery in a dry place, preferably inside a soft pouch or jewellery box, and keep each piece separate to help protect its finish and avoid scratches.
Avoid storing jewellery in iron, steel, or metal containers, as moisture can affect the plating over time.

Can I wear it while showering, swimming, or working out?
We recommend removing jewellery before showering, swimming, workouts, or exposure to perfumes and chemicals to help maintain its finish.

How do I clean silver jewellery?
Gently wipe your jewellery with a soft cloth after use. A silver polishing cloth can be used occasionally to maintain shine.

Oders,Shipping & Delivery

How long does delivery take?
Most orders are delivered within 3–5 business days depending on your location.

When will my order be shipped?
Orders are usually processed within 24–48 hours and shipped within 1–2 business days if the item is in stock.

Will I receive tracking details?
Yes. Tracking details will be shared once your order has been shipped.

Do you offer Cash on Delivery (COD)?
Cash on Delivery may be available for selected locations during checkout.

Do you ship across India?
Yes. We currently ship across India.

Returns & Support
Can I return or exchange my order?
Yes. Eligible return or exchange requests can be made within the timeline mentioned in our Returns & Exchanges Policy.

What if I receive a damaged or incorrect item?
Please contact us within 24 hours of delivery with clear photos or an unboxing video for support.

How can I contact OLIVEN?
You can reach us through email, Instagram or phone number for any order, product, or support-related questions.